Privacy Policy

1. Introduction

Digi Online Sewa.com recognizes the fundamental importance of privacy, security, and data protection for customers and partners. We strive to provide consistent and rigorous safeguards across our operations.

This document is published in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using our website or providing information to us, you consent to its collection, storage, processing, use, and transfer as described in this policy.

2. Information We Collect

We collect information you provide when using our website, creating an account, making an enquiry, purchasing a service, corresponding with us, or otherwise interacting with Digi Online Sewa. This may include:

• Name, email address, phone number, billing address, and account details.
• Passwords and authentication information.
• Financial information such as bank account, credit card, debit card, or other payment-instrument details.
• Information submitted through messages, feedback, support requests, surveys, or correspondence.
• Transaction, cheque, money-order, or service tracking information where applicable.
• Technical information such as IP address, browser information, referring URL, visited pages, usage activity, demographics, interests, and behaviour.

You may browse certain parts of the website without identifying yourself. Required and optional fields are indicated where practicable. You may choose not to provide information by not using the relevant feature or service.

Sensitive Personal Data or Information

Sensitive Personal Data or Information may include passwords, financial information, and other information categorized as sensitive under applicable Indian law, together with related details received or processed under a lawful contract or otherwise.

3. Cookies and Similar Technologies

We use cookies on certain pages to analyse website flow, measure promotional effectiveness, improve trust and safety, remember sessions, and provide content relevant to your interests. Most cookies are session cookies and are deleted when a session ends.

You can decline or delete cookies through your browser settings. Disabling certain cookies may prevent some website features or content from working and may require you to enter your password more frequently.

4. How We Use Your Information

We use information to provide requested services and to:

• Create and manage accounts and complete transactions.
• Customize and improve your experience, products, and services.
• Resolve disputes, troubleshoot problems, and provide customer support.
• Measure customer interest and analyse aggregated demographic or profile data.
• Communicate offers, products, services, and updates, subject to your choices.
• Detect and prevent errors, fraud, abuse, and other criminal activity.
• Collect payments and enforce our terms and policies.
• Comply with legal obligations and protect users, Digi Online Sewa, and the public.

Where we use information for marketing, we provide appropriate options to opt out of non-essential communications.

5. Sharing and Disclosure

We may share personal information with corporate entities and affiliates, service providers, and other third parties when necessary to provide services, meet legal obligations, enforce agreements, facilitate authorized marketing, or prevent and investigate fraudulent or illegal activity.

We do not disclose personal information to third parties for their own marketing and advertising purposes without explicit consent. We may disclose information where required by law, court order, subpoena, or other legal process, or where reasonably necessary to protect rights, property, personal safety, users, or the public.

If Digi Online Sewa or its assets are involved in a merger, acquisition, reorganization, amalgamation, or restructuring, information may be transferred to the resulting entity, which will be required to follow this policy with respect to that information.

Our website may link to third-party websites. Digi Online Sewa is not responsible for their privacy practices or content.

6. Information Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. Secure-server technologies and internal security controls are used where appropriate. We follow information-security practices aligned with ISO/IEC 27001 principles and pursue continual improvement.

No internet transmission or storage method is completely secure. While we take reasonable precautions, absolute security cannot be guaranteed.

7. Your Choices

You may opt out of non-essential promotional or marketing communications. You can also manage cookies through your browser settings and choose not to use services that require particular information.

To request removal from Digi Online Sewa communication lists or newsletters, contact us using the details below.

8. Your Rights and Consent

You may request access to personal data you have provided or that we maintain about you. Subject to applicable law and legitimate exceptions, you may also withdraw consent or request correction, amendment, restriction, anonymization, or deletion of personal data and an explanation of processing.

A request may be denied where disclosure would reveal another person's information, conflict with legal obligations, or fall under another lawful exception. By using the website or providing information, you consent to the practices described in this policy.

9. Policy Updates

We may amend this policy periodically. The revised policy and updated revision date will be posted on this page. For material changes, we may also provide notice through email, our website, or social-media channels before the changes take effect. Continued use after an update constitutes acceptance of the revised policy where permitted by law.

10. Contact Us

Questions, concerns, data requests, or suspected privacy issues will be treated confidentially and answered within a reasonable time.