1. Acceptance of Terms
These Terms constitute a legal agreement between you (“User”) and Digi Online Sewa (“Company”). By signing up, logging in, accessing, or using the website or applications, you confirm that you have read, understood, and agreed to these Terms and the Privacy Policy. If you do not agree, you must not access or use the services.
You permit the Company and relevant banking partners to use personal information, including sensitive personal data, and to share it with statutory, regulatory, law-enforcement authorities and payment networks where required for monitoring, reporting, service delivery, fraud prevention, or legal compliance.
2. Business Background
The Company operates an electronic transaction-processing business and facilitates services including mobile and DTH recharge, wallet top-ups, reservations, bill payments, insurance, cash management, e-commerce, Micro ATM, AEPS, money remittance, ticketing, and related real-time services through a B2B network.
The User wishes to offer supported services to customers using Digi Online Sewa websites and applications on compatible desktop and mobile platforms.
3. Definitions
- Content includes text, documents, data, images, graphics, software, applications, audio, video, designs, and features available through the services.
- Member means a person registered with the service using a Member ID and password.
- Products and Services means products and services offered under the B2B model through the site or applications.
- Provider means an ultimate supplier, information provider, bank, network, or third-party service provider.
- Site/Application means Digi Online Sewa websites, subsites, mobile or desktop applications, and their content and services.
- Confidential Information includes business, technical, commercial, operational, customer, strategy, design, software, process, and other non-public information disclosed in any form.
Words such as “include” and “including” are without limitation. Singular terms include the plural and references to gender include all genders.
4. Scope of Agreement
The Company grants the User a non-exclusive, non-transferable, limited right to register, enter, view, and use supported websites and applications while complying with these Terms and service-specific policies.
- The User must maintain the confidentiality of passwords and account credentials and is responsible for activity performed through the account.
- Unauthorized use or security breaches must be reported immediately.
- Registration information must be complete, true, and accurate.
- The User must not interrupt, copy, distribute, exchange, modify, sell, or transmit website or application content except as expressly authorized.
- Availability of products or services may vary by country, locality, provider, or applicable law.
Service-specific provider terms may also apply. If a conflict arises, these Terms prevail unless applicable law or an expressly agreed service term requires otherwise.
5. User Eligibility
Services are available only to persons legally capable of entering binding contracts. Users must be at least 18 years old and not otherwise incompetent under Indian law. Users must follow all applicable laws while accessing or using the services.
The Company may refuse service where permitted by law, including where eligibility, identity, authorization, or compliance cannot be verified.
6. User Responsibilities and Acceptable Use
Users should act only after receiving transaction confirmation and must contact customer service if confirmation is not received after checking spam or junk folders.
Users must not:
- Defame, abuse, harass, stalk, threaten, or violate another person's rights.
- Publish or distribute unlawful, obscene, defamatory, infringing, or indecent material.
- Upload protected material without the necessary ownership, licence, or consent.
- Upload viruses, corrupted files, malicious code, or software that may damage systems.
- Remove ownership notices, falsify a file's origin, misuse communication facilities, or unlawfully advertise or distribute content.
- Attempt unauthorized access, interfere with operations, commit fraud, or use the services for illegal activity.
The Company may edit, restrict, or remove content that violates these Terms or applicable law and may cooperate with lawful authority or court orders.
7. Ownership and Intellectual Property
Website and application content, software, designs, text, images, icons, service marks, and trademarks belong to the Company or its licensors. No licence is granted except the limited right to use the service under these Terms. Unauthorized copying, reproduction, modification, or commercial use may violate intellectual-property, privacy, publicity, or other laws.
8. Fees, Payments, and Transactions
The Company may charge transaction, usage, renewal, or other fees for completed services and may revise charges from time to time. Users are responsible for charges, duties, taxes, assessments, and provider fees arising from their use of services.
A transaction that is not initiated or confirmed does not automatically require the Company to provide a replacement transaction. Refunds, reversals, cancellations, commissions, and settlement timelines remain subject to provider policies, banking networks, transaction status, and applicable law.
The Company may deny or cancel transactions reasonably suspected to be fraudulent, unauthorized, unlawful, or harmful to the Company, providers, or genuine customers.
9. Flight Cancellation Policy
- Domestic-flight cancellation requests should be submitted at least 3 hours before departure.
- International-flight cancellation requests should be submitted at least 5 hours before departure.
- A scanned ticket copy may be required where a domestic flight is cancelled or delayed by more than 2 hours.
- Certain airline fares may be fully non-refundable according to the airline's rules.
- Partial-cancellation refunds may take up to 90 days, depending on the airline and provider.
All cancellations and refunds are subject to the final rules and approval of the relevant airline or service provider.
10. Third-Party Services and Links
The Company may act as a facilitator or business agent for independent Providers and does not own or operate every underlying service. Provider conditions, tariffs, carriage terms, availability, and regulations may apply. The Company is not responsible for third-party website content, changes, availability, or service standards merely because a link or service is displayed.
11. Privacy and Data Security
Use of personal information is governed by the Digi Online Sewa Privacy Policy. The User confirms that they have read and accepted that policy. Users must protect credentials, devices, and account access and promptly report suspected misuse.
12. Disclaimer of Warranty
To the extent permitted by applicable law, the website, applications, content, products, and services are provided on an “as is” and “as available” basis. The Company and Providers do not warrant uninterrupted, error-free, timely, complete, or virus-free operation, secure communications, or suitability for a particular purpose.
Users should maintain appropriate device, antivirus, backup, and security safeguards before downloading content or using online services.
13. Limitation of Liability and Indemnity
Use of the website, applications, and content is at the User's risk, subject to applicable law. Providers are independent contractors. The Company's maximum liability relating to a service will not exceed the amount received for that service, less applicable cancellation, refund, or other charges, except where such limitation is prohibited by law.
The Company and Providers will not be liable for indirect, punitive, incidental, special, or consequential loss, including loss of use, data, business, or profits, to the extent permitted by law.
The User agrees to indemnify the Company, affiliates, Providers, successors, and assigns against losses, claims, liabilities, damages, and reasonable legal expenses arising from the User's breach, unlawful conduct, misrepresentation, or non-performance of obligations.
14. Confidentiality
Each party must keep the other party's Confidential Information private, use it only as necessary to perform this Agreement, and disclose it only as authorized or legally required. Confidential Information must be returned when requested or when the Agreement ends.
These obligations continue during the Agreement and for five years after termination. They do not apply to information lawfully in the public domain, already documented as known, independently developed without access, validly received from another source, or required to be disclosed by law.
15. Suspension, Refusal, and Termination
The Agreement begins when the User signs up or starts using the services. The Company may limit activity, refuse access, suspend, or terminate registration where the User breaches these Terms or service rules, supplied information cannot be verified, third-party rights or laws may be violated, fraud is suspected, or continued access may create liability or security risk.
Suspended Users must not create another registration until reinstated. Termination does not affect accrued payment obligations, confidentiality duties, intellectual-property rights, indemnities, dispute clauses, or provisions intended to survive.
16. Force Majeure
The Company is not liable for delay or non-performance caused by events beyond reasonable control, including natural disasters, fire, strikes, embargoes, government action, terrorism, network or technical failure, or issues affecting airlines, railways, buses, hotels, banks, payment networks, or transport providers.
Where supported and refunded by the relevant Provider, the Company may use reasonable efforts to offer an alternative or process an eligible refund after applicable charges.
17. General Provisions
- Relationship: These Terms do not create a partnership, employment, or agency relationship authorizing either party to bind the other.
- Notices: Formal notices must be in writing and delivered to the communicated address through a recognized method.
- Severability: An invalid or unenforceable provision does not affect the remaining provisions.
- No Waiver: A failure or delay in enforcing a right is not a waiver of that or any other right.
- Updates: The Company may correct information and update services, policies, charges, or these Terms. Users should review this page periodically.
- Entire Agreement: These Terms and incorporated policies constitute the agreement on this subject and supersede prior understandings.
18. Governing Law, Arbitration, and Jurisdiction
These Terms are governed by the laws of India. The parties should first attempt to resolve disputes through mutual negotiation. Unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996 and subsequent amendments. A sole arbitrator will be appointed in accordance with applicable law. The arbitration language will be English and the venue will be Delhi.
Subject to the arbitration provision and applicable law, courts in Bareilly, Uttar Pradesh, India will have jurisdiction.